Privacy Policy

What Information We Collect

Information You Give Us Directly:

• Your name
• Email address
• Phone number
• Payment information (credit card details)
• Details about what kind of photos you want

Information Collected Automatically:

• What pages you visit and how long you stay
• What device you're using (phone, tablet, computer)
• What browser you're using (Chrome, Safari, etc.)
• Your general location (city/state level, not your exact address)
• How you found our website (Google search, social media, etc.)
• Which buttons and links you click
• Whether you've visited before, and how many times

Form Data:

When you start one of our contact or download forms, we note that you started it. Nothing you type is saved until you press send.

How We Use Your Information

We use your information to:

• Schedule your photo sessions
• Process payments
• Send you your photos
• Answer your questions
• Improve our website
• Know when someone is looking at our pricing or service pages, so we can be ready to help
• Send transactional emails - Booking confirmations, appointment reminders, and session-related communications

Who We Share Your Information With

• Stripe: Processes credit card payments; receives payment information only
• QuickBooks: Processes invoices and payments; receives billing information
• Calendly: Manages appointment bookings; receives name, email, phone, appointment preferences
• JotForm: Collects model release and consent forms; receives form submission data
• CloudSpot: Delivers your photos; receives name and email for gallery access
• Google Analytics: Tracks website traffic and usage patterns; receives browsing data tied to a random ID, never your name, email address or phone number
• Google Tag Manager: Loads Google Analytics on our pages; receives the same browsing data
• Microsoft Clarity: Records anonymized session replays and heatmaps to help us understand how visitors use our website; may collect mouse movements, clicks, and scroll behavior. No personally identifiable information is captured. See Microsoft's Privacy Statement for details.
• Vercel: Hosts our website and processes form submissions; provides the approximate location (city level) we record for each visit
• Neon: Hosts the database where we store our own visit logs (described under Cookies and Tracking)
• Discord: Delivers private notifications to us about visits to our pricing and service pages; receives the visit summary described under Cookies and Tracking, which can include your name and organization once you've sent us an inquiry or downloaded a guide (never your email address or phone number)
• Resend: Sends form confirmation emails and lead-magnet downloads, which receive your name and email address. Also delivers our own private daily summary of visits to us, described under Cookies and Tracking
• Google reCAPTCHA: Protects our inquiry forms from spam; receives device and browser interaction data. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service
• MailerLite: Sends marketing emails; receives name and email address
• Pipedrive: Manages customer relationships; receives contact and communication history
• HubSpot: Records when our emails to you are opened; we use those times, with our own calls and meetings, to estimate who a visit came from (described under Cookies and Tracking)
• Gmail: Handles email communications
• Google Maps, YouTube and Vimeo: Some pages show a map or a video from these services. When one loads, that service receives your device and browser information and may set its own cookies, under its own privacy policy

We never sell your personal information to advertisers or marketing companies.

Cookies and Tracking

Cookies and similar browser storage are used to:

• Remember your preferences
• Understand which pages are most popular
• See how people found our website
• Power session recording and heatmap tools (Microsoft Clarity)
• Recognize returning visitors in our own visit log
• Remember that you closed or answered one of our pop-up questions, so it doesn't show again (kept in your browser's storage)

Our Own Visit Log:

In addition to Google Analytics and Microsoft Clarity, we keep a simple log of visits on our own systems. When you visit, our server sets a first-party cookie containing a random ID (it lasts one year) so we can tell a new visit from a return visit. Alongside that ID we record:

• The pages you view, in order, and how long you actively spend on each
• How long each page is on your screen, how far down it you scroll, and whether you leave our page open in another tab or close it
• The buttons, links and photos you click, including when you tap our phone number, email address or social profiles
• Videos you play and how far you watch
• When you start one of our forms, and whether it sent
• Whether you see, answer or close one of our pop-up questions, and which answer you pick
• How you arrived (for example, a Google search, a LinkedIn post or a link with campaign tags)
• Your device type and browser
• Your approximate location (city, region and country, plus a city-level map position), as estimated by our host

If you send us an inquiry or download one of our guides, we link that visit, and your other visits from the same browser, to your inquiry: your name, your organization if you gave one, and our contact record for you. We may also add a short note about who a visitor is when we already know them. We may also estimate who a visit came from by comparing its time, pages and approximate location with our own recent emails, calls and meetings with you, and with our records of any booking with you. These estimates stay in our records, are never shared, and are deleted with the visit. We do not store your IP address, and the visit log never holds your email address, your phone number or anything else you type into a form. When someone views our pricing or service pages, or returns for another visit, we may receive a private notification summarizing that visit. Each morning we also email ourselves a private summary of the previous day's visits, which can include these estimates. We use this only to understand interest in our services. We don't use it for advertising, and we don't share it with advertisers. Visit records are deleted automatically after 24 months.

How to Opt Out of Tracking

We don't run a cookie banner because we don't sell your data and don't run remarketing or advertising pixels. If you'd still prefer that our analytics tools not track your visit, you have several options:

• Block Google Analytics: Install the official Google Analytics Opt-out Browser Add-on to prevent Google Analytics from collecting your activity on any website, including ours.
• Turn on Do Not Track or Global Privacy Control: When your browser sends the "Do Not Track" signal or the Global Privacy Control (GPC) signal, our site doesn't load Microsoft Clarity at all, and Google Analytics runs without setting cookies. Enable either in your browser settings. You can also manage Microsoft's use of your data at Microsoft's Privacy Dashboard.
• Opt out of our own visit log: Visit our opt-out page and we'll save a cookie in your browser that stops our visit log from recording you. The page confirms it worked and lets you turn tracking back on. Our visit log does not respond to Do Not Track or Global Privacy Control signals, so this page is the way to opt out. It applies only to the browser you use to open it, and clearing your cookies removes it.
• Block cookies in your browser: All major browsers (Chrome, Safari, Firefox, Edge) let you block third-party cookies or clear site data. Doing so will stop most analytics from functioning for your visit.
• Use private / incognito mode: Browsing in a private window prevents cookies from persisting between sessions.

If you'd like us to delete any data we've already collected about you, email chad@chadisaiahphotography.com and we'll take care of it.

How We Protect Your Information

Protection methods include:

• Encryption of data in transit
• Secure hosting on Vercel
• Limited access to customer information
• Secure payment processing through Stripe

Your Rights and Choices

You may:

• Request access to your information
• Correct inaccurate information
• Request deletion (except legally required records)
• Unsubscribe from marketing emails at any time. Note: Transactional emails cannot be opted out
• Request data portability

Children's Privacy

Our website is not designed for children under 13. If you're under 13, please have a parent or guardian contact us on your behalf.

Changes to This Policy

We may update this policy from time to time. We will update the "Last Updated" date and post a notice on our website when we make significant changes.

Pennsylvania and USA Laws

We follow Pennsylvania and federal privacy laws. We will never collect your fingerprints or facial recognition data without your explicit written consent.

Contact Us

CTX Ventures LLC dba Chad Isaiah Studios
830 Bay Ridge Ave
Pittsburgh, PA 15226
chad@chadisaiahphotography.com
412-733-8607